I am sorry that you did not understand the frustration of my reply, based on the answer I was given. I apologize for being unhappy, neither with the situation, nor the Customer Service at the school at the moment.
Please explain to me why this was sent to Study Hall. It was actually submitted to the Student Help Desk. I expected help with a resolution to the issues that I have already had with lack of appropriate responses from the tutor@ashworthcollege.edu email. Unfortunately, I did not receive that assistance. I was unsatisfied with the response from Khaysee as well, and feel that my initial claim is valid. Therefore, I will contact the 800 number for further assistance.
Again, I apologize if I came across rudely. I am a concerned student. Thank you for your time.